• What time is Check In?

    Our standard check in time is 2pm. An early check-in can be arranged upon availability, but it will need to be approved.

  • What time is Check Out?

    Our standard check out time is 10am. A late check-out can be arranged upon availability, but it will need to be approved.

  • Do I have to pick up keys to the property?

    You will be advised on our check in procedure depending on the property you are staying at. All our properties are fitted with lock boxes and you will be given your unique code to access the property on the day of your arrival, please note we must have received payment in full.

  • Is Linen Provided for my stay?

    Yes all our properties have linen supplied.  This includes sheets, pillow cases, bath towels, bath mats and hand towels.  We request that guests bring their own beach towels.

  • Is there a cot and highchair at the property?

    Cots and high chairs are supplied at some of our homes.  Please advise Central Coast Stays if this is required.

  • Can I bring my pet?

    Within each property description, you will find if the property is “Pet Friendly”.

    If a property is described as “Pet Friendly – upon application”, we will communicate with you directly to ensure that the property is suitable for your pet. If suitable, we will approve your application.  We accept small, non shedding pets.  Just because a property is pet friendly does not mean it is fully fenced – please check individual listings and talk to us to confirm.

    We ask that approved applicants to follow the general rules:

    – Keep pets off beds, furniture and all carpeted areas, as much as possible

    – Ensure that they do not cause any damage to the property inside or outside

    – Clean up after them, prior to departing

    – Remove as much pet fur as possible, prior to departing

    Please Note: Additional charges will occur if the general rules are not followed for pets.  If you bring your pet to a non-pet friendly property you will be asked to leave immediately without refund and extra cleaning fees will be charged.

  • Is there a maximum number of guests accepted at the property?

    Yes. When quoted, we will base it on the number of people you have advised. If you have additional guests, please let us know. Failing to do so will result in a breach of our Terms & Conditions and your bond will be negated. This may also result in the early termination of your stay.

  • Is there a minimum age limit when booking?

    Yes. Within our Terms and Conditions, the guest must be over 25 years of age (children excluded). . Photo Identification must be presented prior to arrival. Some properties may have a higher age minimum, which must be adhered to.

  • Do I have to pay the refundable damage deposit?

    Yes. We do require a bond for all bookings as per our Terms and Conditions.

  • What is the booking process in regards to payment?

    A fifty  percent (50%) deposit of the Total Booking Fee is required to secure your booking and must be paid at the time of making your booking.

    The balance of the Total Booking Fee must be paid at least one (1) month before your arrival date.

    For bookings made within one (1) calendar month before your arrival date, full payment is required at the time of booking.

    The refundable damage deposit is due 7 days prior to your stay.

  • Can I stay for 1 night?

    No. We have a minimum stay of 2 nights for our properties, which is also dependent on the season and availability.

    *Please contact us if you require the full list of our Terms and Conditions.

  • Do you accept schoolies bookings?

    No, our insurances do not cover groups under the age of 25.

  • Can I smoke at the property?

    All our properties have a strict no smoking policy.

  • Can I have a party or have guests stay over?

    Strictly NO. Holiday Homes are in residential areas and with neighbors going about their normal day to day lives. Central Coast Council imposes strict noise curfews on holiday homes and no noise is acceptable after 10p.m. or before 8a.m. We take noise complaints seriously and if you disobey a noise abatement notice from us or any local authority you will be asked to leave with no refund. Holiday homes are not be used for private functions such as weddings or other large gatherings.

  • What do I need to bring?

    Each property has a complimentary “welcome” supply of basic washing items including dishwashing liquid, dishwashing tablets (if applicable), toilet paper and toiletries. Limited coffee, tea and sugar is supplied. Each property will also have a new sponge, garbage bags, foil, clingwrap and baking paper.

    These items are not replenish-able and are simply meant as a complimentary arrival gift. The property is booked on the basis that further consumables will be supplied by the guest.

  • Do I need to put the bins out?

    Yes, guests are expected to put the bins out on the designated collection days for shire pick up. Guests are also expected bring the bins back in as soon as possible after collection. Please note, failure to have the bins emptied and excess rubbish left at the property may incur a disposal charge to be taken from your bond. The Council will not remove any rubbish that is not in the bin so please do not leave excess rubbish on the kerb.

  • What happens if something requires maintenance at the property?

    Please report any maintenance issues to the office during business hours. If you consider the issue to be an emergency please TEXT our mobiles. We will do all we can to have the issue rectified asap however please note, we are not plumbers, electricians, builders etc and we can only do what is physically possible by utilising availability of local trades.  We also provide a maintenance form at each property and would appreciate any feedback you may have.

  • What happens if I break something at the property?

    Please report any breakages to Central Coast Stays immediately. If breakages are reported we will  talk to the owner about a reasonable replacement costs based on fair wear and tear. Any breakages discovered by our staff after your stay that have not been reported will be charged to your security bond at full replacement value.

  • What if the gas bottle is empty?

    If the gas bottle is empty or runs out during your stay, and there is no spare provided, please go to the nearest “Swap n Go” usually at service stations.  You can then forward your receipt to us along with your bank details for reimbursement.

  • Do I have to clean the property?

    Professional cleaners will clean your property after you depart however it is expected that you leave the property in a clean and tidy state on departure. This includes:

    Kitchen benches, stove, ovens, microwave, fridges wiped clean

    Replace any furniture that has been moved

    Barbeque is cleaned

    Floors are swept or vacuumed

    Leftover food is disposed of

    All rubbish is placed in the bins

    Bins are placed on the curb

    Any broken items are reported

    Dishes are cleaned and put away (dishwasher is empty)

    The house is secured, all windows closed, doors locked and air conditioners are off

  • What happens with my refundable damage deposit after I depart?

    Once you depart the property it will be checked by our staff and cleaned. If this is completed to our satisfaction and no extra charges are required your bond will be returned within 5 days.

  • Do you offer discounts for longer stays?

    We look after clients who book for long periods (up to 90 days) with extended stay discounts. These vary based on property, length of stay and time of year. Please ask us for more info.

  • Are any of your properties suitable for weddings?

    Unfortunately not, unless you have less than the allowed number of guests allowed (16 guests) which are allowed at only a couple of our properties. Numbers can not exceed this.

  • Are any of your properties suitable for photo shoots?

    Yes, we have a range of properties suitable and available for photoshoots on request. These will be approved on application following assessment of brand alignment. Fees apply for commercial use of the property which will vary based on property selected, use of the property, time of year, and whether accommodation is also required. Unapproved photoshoots are a breach of terms and conditions and may result in terminated stay without refund of rent or bond.