Central Coast Stays Pty Ltd - Privacy Policy
1. Who We Are
Central Coast Stays Pty Ltd provides holiday accommodation management and booking services throughout the Central Coast of New South Wales.
2. What Personal Information We Collect
We may collect personal information from guests, property owners, contractors, suppliers and website visitors including contact details, identification documents, booking information, payment details and communications.
3. How We Collect Personal Information
We collect information through bookings, enquiries, management agreements, online forms, phone calls, emails, social media, booking platforms and service providers.
4. Why We Collect Personal Information
To manage bookings, verify identities, provide property management services, process payments, arrange maintenance, comply with legal obligations and improve our services.
5. Disclosure of Personal Information
We don't share the booking contact information and other details with anyone else under any circumstances, unless we are required to do so for legal reasons. We do not show your email address or any other details on the site.
Your contact information will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it further without your consent or if required to do so for legal reasons.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
7. Overseas Disclosure
Some service providers may store information outside Australia. We take reasonable steps to ensure appropriate privacy protections are in place.
8. Identity Verification
We may request government-issued identification from guests for security, fraud prevention and property protection purposes.
9. CCTV and Security Devices
Some managed properties may have external security devices disclosed in property listings and guest information.
10. Marketing Communications
Guests and owners may receive marketing communications and can unsubscribe at any time.
11. Access and Correction
Individuals may request access to and correction of personal information held by Central Coast Stays.
12. Complaints
Privacy complaints can be submitted to Central Coast Stays and will be investigated in accordance with applicable privacy laws.
13. Changes to This Privacy Policy
This policy may be updated from time to time and the latest version will be available on the company website.