Subject to change - varies with each property.
By staying with us you agree to adhere to the Terms and Conditions outlined below. Failure to comply with these  Terms and Conditions gives the property managers the right to refuse the key, amend the rate or immediate termination of the holiday agreement. Please take the time to read the terms and conditions for each property carefully.

All Properties -


Party Policy: Zero Tolerance Central Coast Stays follows best practice policies to ensure the properties we represent for short term accommodation are safe, secure and protected – and not damaged. As these properties are not in commercial areas Government regulators and Councils also have strict rules and requirements for holiday letting and will prosecute those who book properties for holiday/short term who don’t abide by the short-term holiday letting regulations. Reasons such as: noise, disturbance, parties and overcrowding etc... Central Coast Stays supports the luxury end of the short-term holiday letting market and we have fair yet strict guidelines also. We require an undertaking from guests and clients who book for short term ‘accommodation only’ not to have parties, events or gatherings and give an assurance that the property rented is for the use of registered guests and for the use of those people. A day/evening visit/luncheon/dinner by a few friends is fine if confirmed with the Central Coast Stays team in advance. ​

Age Limit: Please note that we do not accept reservations for groups with travellers under the age of 25 years old unless a specific exception has been approved.  

If you are a family travelling with supervised children you can proceed with the booking.


Any group under 25 years old who is caught occupying any of our properties gives the property managers the right to refuse the key and terminate your stay without refund.

You will need to sign our T&Cs and provide ID before check in.


A card authorisation is required on the day of your check-in as a bond security.

A bond claim will be made if any of the following occur

  • Damage to the property, furnishings, valuables or belongings caused by guests (or their invitees)
  • Extra cleaning costs required to remove stains left by guests (or their invitees) or pet accidents, smoke odour removal or when required due to additional unapproved guests
  • If carpet is excessively stained or damaged and professional carpet cleaning does not remove the stain, we are entitled to claim the Owners Insurance excess from the guest in order for the property owner to make an insurance claim.
  • Breakages - Whilst we understand breakages and accidents happen, we will not charge for a broken glass however you will be charged for breakages that cost in excess of $20 to replace
  • Excess rubbish removal - If excess rubbish is left at the property a $100 fee will be charged for removal
  • Items left at the property will be posted back to you free of charge to a maximum of $10.  In excess of this, guest will be charged.

As a guest, you are responsible for all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner/agent. This includes replacing/recutting lost keys. Any existing damage must be reported to the agent on the day of arrival. Not notifying the agent at this time may result the guests being held accountable for damages.


We, at Central Coast Stays Pty Ltd have updated our cancellation policy. For all new enquiries and bookings made from 1st October 2021 onwards, our standard cancellation policy will apply. The ongoing Covid-19 situation is very well known and bookings are made with that in mind.

For cancellations outside of the 30 days before your booking are fully refundable minus the booking fee of $82.50 inclusive of GST

For cancellations within 30 days of the booking date, a 50% refund. 

No medical exemptions will apply. We recommend travel/health insurance as security in the event of an accident, sickness or cancellation caused by unforeseen circumstances or illness.

If you have booked through AirBnb please see below:-
 - Full refund for cancellations up to 30 days before check in. If booked fewer than 30 days to check in, full refund for cancellations within 48 hours and at least 14 days prior to check in. After that 50% refund before check in. No refund after that.

If you booked through VRBO/HomeAway/Stayz please see below:-

FIRM - Bookings cancelled at least 60 days before the start of the stay will receive a full refund.
Bookings cancelled at least 30 days before the start of the stay will receive a 50% refund.
Signing these Terms and Conditions is your acknowledgement and acceptance of the cancellation policy.

Host cancellations

  • Central Coast Stays Pty Ltd accepts bookings in good faith, however we will not be held responsible for circumstances beyond our control.
  • Every reasonable endeavour will be made to find alternative accommodation should the following circumstances apply:
  • A holiday property is sold or withdrawn from holiday letting
  • A major repair or maintenance must be carried out at the property
  • An owner chooses to occupy their property during certain dates


House Manager:

The person signing this confirmation will be designated as the house manager and will benominated as the primary contact. The house manager must be 18 years of age or older, warrants that he/she is authorised to agree to this agreement on behalf of all occupants and takes full responsibility to ensure that all occupants (and any guests or invitees of such occupants) understand and agree to this agreement.

The house manager is to provide identification upon booking and the return of this booking form.

Property Usage:

The property is to be used for short term residential accommodation (holiday letting) only. The property may not be used for any commercial purpose, wedding, party, gathering or any other function unless agreed to by the Property Manager. There is strictly no smoking inside the property, and we also ask you to leave your pets at home as they are not permitted. This is unless agreed to by the property manager prior to the stay..

Check-In, Check-Out & Keys:

Check-in is from 2pm onwards and check-out is 10am. Our representative will meet you at the property at your agreed time from 2pm and hand over keys. Arrival & departure times may be renegotiated with Central Coast stays.

Housekeeping & Maintenance:

Each property has a cleaning fee and this varies from property to property. Your manager will give you the set fee for the house you are booking. The occupants are required to leave the property in the same clean, neat and tidy condition, as it was when they arrived. If additional extra-ordinary cleaning is required, the cost will be charged against y your security bond. Excess rubbish will incur a $45 per bag fee.

Loss, Damage or Injury:

Central Coast Stays, the Owner and their respective employees and agents, take no responsibility whatsoever for loss or damage of any property, or personal injury or death, of any occupant, guest or invitee of any such occupant and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge the environment in which the property is located and must take extreme care including, without limitation, observing safety signage, fire and safety directions and procedures and exercise caution whilst inside and when venturing outside the property. The Applicant agrees that the use of swimming pools/spas or the Ocean in the case of beachfront properties is at the Applicants risk in all respects. This includes third party guests staying at the property on invitation of the House Manager. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belong property during their stay.

Noise, Parties & Behaviour:


The house is for registered occupants only. Parties are not permitted under any circumstances and there is to be no disturbing noise between 10pm to 8am with no excessive noise at any other time. A $100 deduction from your security bond will be charged with each Central Coast Stays callout. A Private Security callout involves 2x Private Security personal for a minimum of 4 hours each. If your behaviour or that of your guests causes damage, danger or annoyance to others we reserve the right to ask you to vacate the property immediately. Please note functions of any kind are not permitted and the invitation of additional guests beyond the homes capacity will enact our Event Policy. If you breach this agreement, you will forfeit your entire security bond in addition to any damages, cleaning and Concierge and security callouts. Please note: Our policy here must be extremely strict due toour responsibilities to our home owner and neighbouring properties. If guests damage/break or invite additional guests, then we have little recourse. We are not unreasonable by any means; therefore, if you think your plans for the ideal weekend would meet our expectations and not damage the \house or cause any neighbourly grievances please talk to us for approval first.

Use of any equipment:

Any supplied or available equipment such as fishing boats, canoes, kayaks and the like at the premises is used at your own risk. Premises do not come with life jackets or protective wear.


If a fire pit is present at the property, it may not be used when there is a fire ban. No fires are permitted at properties that do not supply a fire pit, e.g. you cannot bring your own fire pit. All firepits are used at the responsility of the guest.

Fire and alcohol don't mix. Not only is alcohol flammable, but overindulgence in alcohol impairs coordination, judgment and reflexes, which could result in injuries to anyone gathered around the perimeter of a fire. If you or your guests are going to drink by an open fire, do so in moderation. Keep everybody a safe distance from the flames. 

Please note:

A breach or indicated breach of any of the above conditions will permit Central Coast Stays to cancel booking, refuse access or occupation or immediately terminate a tenancy.

Refunds will not be paid on terminated tenancies and penalties may apply in the event of parties/events.