Subject to change - varies with each property.
By staying with us you agree to adhere to the Terms and Conditions outlined below. Failure to comply with these Terms and Conditions gives the property managers the right to refuse the key, amend the rate or immediate termination of the holiday agreement. Please take the time to read the terms and conditions for each property carefully.
All Properties -
STRICTLY:
NO PARTIES OR CELEBRATIONS
NO BUCKS PARTIES
NO SCHOOLIES OR YOUNG GROUPS
NO SCHOOLIES - NO PARTY POLICY
Party Policy: Zero Tolerance Central Coast Stays follows best practice policies to ensure the properties we represent for short term accommodation are safe, secure and protected – and not damaged. As these properties are not in commercial areas Government regulators and Councils also have strict rules and requirements for holiday letting and will prosecute those who book properties for holiday/short term who don’t abide by the short-term holiday letting regulations. Reasons such as: noise, disturbance, parties and overcrowding etc... Central Coast Stays supports the luxury end of the short-term holiday letting market and we have fair yet strict guidelines also. We require an undertaking from guests and clients who book for short term ‘accommodation only’ not to have parties, events or gatherings and give an assurance that the property rented is for the use of registered guests and for the use of those people. A day/evening visit/luncheon/dinner by a few friends is fine if confirmed with the Central Coast Stays team in advance.
Age Limit: Please note that we do not accept reservations for groups with travellers under the age of 25 years old unless a specific exception has been approved.
If you are a family travelling with supervised children you can proceed with the booking.
PROVIDING ID TO HOST 7 DAYS PRIOR TO YOUR STAY IS MANDATORY -
Any group under 25 years old who is caught occupying any of our properties gives the property managers the right to refuse the key and terminate your stay without refund.
You will need to sign our T&Cs and provide ID before check in.
The safety of our guests are of high priority to our team.
We have implemented additional covid cleaning practices following the advise of NSW Health and our cleaners are all accredited Covid safe businesses.
NEW CANCELLATION POLICY AS AT 01 October 2021
We, at Central Coast Stays Pty Ltd have updated our cancellation policy. For all new enquiries and bookings made from 1st October 2021 onwards, our standard cancellation policy will apply. The ongoing Covid-19 situation is very well known and bookings are made with that in mind.
With the current crisis in mind, our new policy is in line with those of airlines, tourism operators and travel companies all over the world as well as NSW Fair Trading and the ACCC guidelines.
For all bookings made directly through Central Coast Stays standard cancellation terms will still apply which is 100% refund if cancelled outside 30 days of your booking date. An administration fee of $75 plus gst for cancellation processing paid to Central Coast Stays.
Bookings through AirBnb and Homeaway Stayz/VRBO have a separate policy.
Please see below for individual cancellation policies.
The only exception to these terms will be if Federal or State Governments impose restrictions banning domestic and/or regional/non-essential travel and are mandated at the time of your arrival, and therefore directly affecting your booking. In this instance, we have two options for affected bookings;
1. Move your booking to a new date within 12 months of the original arrival date.
Transfer dates can not be moved to peak periods.
2. A refund will be given if no alternate date is suitable.
Please note that the above two options are both non-transferable between differing properties and can not be taken in peak periods such as school holidays, long weekends and Easter.
For all bookings made before the date of 1st October the same policy applies, a transfer of dates or full
refund will only be offered for Government imposed travel restrictions.
No medical exemptions will apply. We recommend travel/health insurance as security in the event of accident, sickness or cancellation caused by unforeseen circumstances or illness.
If you have booked through AirBnb please see below:-
AIRBNB POLICY
FIRM: - Full refund for cancellations up to 30 days before check in. If booked fewer than 30 days to check in, full refund for cancellations within 48 hours and at least 14 days prior to check in. After that 50% refund before check in. No refund after that.
If you booked through VRBO/HomeAway/Stayz please see below:-
H/A POLICY
FIRM - Bookings cancelled at least 60 days before the start of the stay will receive a full refund.
Bookings cancelled at least 30 days before the start of the stay will receive a 50% refund.
Signing these Terms and Conditions is your acknowledgement and acceptance of the cancellation policy.
Host cancellations
- Central Coast Stays Pty Ltd accepts bookings in good faith, however we will not be held responsible for circumstances beyond our control.
- Every reasonable endeavour will be made to find alternative accommodation should the following circumstances apply:
- A holiday property is sold or withdrawn from holiday letting
- A major repair or maintenance must be carried out at the property
- An owner chooses to occupy their property during certain dates
House Manager:
The person signing this confirmation will be designated as the house manager and will benominated as the primary contact. The house manager must be 18 years of age or older, warrants that he/she is authorised to agree to this agreement on behalf of all occupants and takes full responsibility to ensure that all occupants (and any guests or invitees of such occupants) understand and agree to this agreement.
The house manager is to provide identification upon booking and the return of this booking form.
Property Usage:
The property is to be used for short term residential accommodation (holiday letting) only. The property may not be used for any commercial purpose, wedding, party, gathering or any other function unless agreed to by the Property Manager. There is strictly no smoking inside the property, and we also ask you to leave your pets at home as they are not permitted. This is unless agreed to by the property manager prior to the stay..
Check-In, Check-Out & Keys:
Check-in is from 2pm onwards and check-out is 10am. Our representative will meet you at the property at your agreed time from 2pm and hand over keys. Arrival & departure times may be renegotiated with Central Coast stays.
Housekeeping & Maintenance:
Each property has a cleaning fee and this varies from property to property. Your manager will give you the set fee for the house you are booking. The occupants are required to leave the property in the same clean, neat and tidy condition, as it was when they arrived. If additional extra-ordinary cleaning is required, the cost will be charged against y your security bond. Excess rubbish will incur a $45 per bag fee.
Loss, Damage or Injury:
Central Coast Stays, the Owner and their respective employees and agents, take no responsibility whatsoever for loss or damage of any property, or personal injury or death, of any occupant, guest or invitee of any such occupant and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge the environment in which the property is located and must take extreme care including, without limitation, observing safety signage, fire and safety directions and procedures and exercise caution whilst inside and when venturing outside the property. The Applicant agrees that the use of swimming pools/spas or the Ocean in the case of beachfront properties is at the Applicants risk in all respects. This includes third party guests staying at the property on invitation of the House Manager. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belong property during their stay.
Noise, Parties & Behaviour:
PLEASE RESPECT OUR NEIGHBOURS
The house is for registered occupants only. Parties are not permitted under any circumstances and there is to be no disturbing noise between 10pm to 8am with no excessive noise at any other time. A $100 deduction from your security bond will be charged with each Central Coast Stays callout. A Private Security callout involves 2x Private Security personal for a minimum of 4 hours each. If your behaviour or that of your guests causes damage, danger or annoyance to others we reserve the right to ask you to vacate the property immediately. Please note functions of any kind are not permitted and the invitation of additional guests beyond the homes capacity will enact our Event Policy. If you breach this agreement, you will forfeit your entire security bond in addition to any damages, cleaning and Concierge and security callouts. Please note: Our policy here must be extremely strict due toour responsibilities to our home owner and neighbouring properties. If guests damage/break or invite additional guests, then we have little recourse. We are not unreasonable by any means; therefore, if you think your plans for the ideal weekend would meet our expectations and not damage the \house or cause any neighbourly grievances please talk to us for approval first.
Use of any equipment:
Any supplied or available equipment such as fishing boats, canoes, kayaks and the like at the premises is used at your own risk. Premises do not come with life jackets or protective wear.
Firepits:
If a fire pit is present at the property, it may not be used when there is a fire ban. No fires are permitted at properties that do not supply a fire pit, e.g. you cannot bring your own fire pit. All firepits are used at the responsility of the guest.
Fire and alcohol don't mix. Not only is alcohol flammable, but overindulgence in alcohol impairs coordination, judgment and reflexes, which could result in injuries to anyone gathered around the perimeter of a fire. If you or your guests are going to drink by an open fire, do so in moderation. Keep everybody a safe distance from the flames.
Please note:
A breach or indicated breach of any of the above conditions will permit Central Coast Stays to cancel booking, refuse access or occupation or immediately terminate a tenancy.
Refunds will not be paid on terminated tenancies and penalties may apply in the event of parties/events.